Customer Service Apprenticeship

A customer service apprenticeship is a training scheme that teaches the skills required to provide excellent customer service.  These skills can be applied to jobs in almost any sector so the career possibilities are endless.

 The role of a customer services professional varies depending on the sector and on what the organisation does but primarily the role includes:

• Greeting and assisting customers
• Identifying customer needs, answering questions and dealing with complaints
• Liaising with other colleagues to arrange resolution of customer queries or complaints
• Communicating with customers to keep them up-to-date in various situations

A customer service professional will typically be on the front line of an organisation’s business activities – either face-to-face, over the phone or using some form of online support – and will be responsible for ensuring a positive experience for the customer.

Candidates need to be employed in a customer service role to complete this apprenticeship.

The Level 2 Customer Service Apprenticeship Programme Covers: 

• Delivering customer service
• Understanding customers
• Principles of customer service
• Understanding employer organisations
• Managing personal performance and development
• Resolving customer problems
• Communication with customers
• Employment legislation

The Level 3 Customer Service Apprenticeship Programme Covers:

• Principles of business
• Understanding customers and customer retention
• Resolving customer problems
• Organising and delivering customer service
• Managing personal and professional development
• Understanding the customer service environment
• Leadership in customer service

To participate in the Level 3 Customer Service Apprenticeship, the learner must be in a supervisory role and assisting others to provide a high level of customer service.

Please note: We also offer separate customer service focused Parts Advisor and Service Advisor Apprenticeships.