A customer service apprenticeship is a training scheme that teaches the skills required to provide excellent customer service. These skills can be applied to jobs in almost any sector so the career possibilities are endless.
The role of a customer services professional varies depending on the sector and on what the organisation does but primarily the role includes:
- Greeting and assisting customers
- Identifying customer needs, answering questions and dealing with complaints
- Liaising with other colleagues to arrange resolution of customer queries or complaints
- Communicating with customers to keep them up-to-date in various situations
A customer service professional will typically be on the front line of an organisation’s business activities – either face-to-face, over the phone or using some form of online support – and will be responsible for ensuring a positive experience for the customer.
Candidates need to be employed in a customer service role to complete this apprenticeship.
The Level 2 Customer Service Apprenticeship Programme Covers:
- Delivering customer service
- Understanding customers
- Principles of customer service
- Understanding employer organisations
- Managing personal performance and development
- Resolving customer problems
- Communication with customers
- Employment legislation
The Level 3 Customer Service Apprenticeship Programme Covers:
- Principles of business
- Understanding customers and customer retention
- Resolving customer problems
- Organising and delivering customer service
- Managing personal and professional development
- Understanding the customer service environment
- Leadership in customer service
To participate in the Level 3 Customer Service Apprenticeship, the learner must be in a supervisory role and assisting others to provide a high level of customer service.
Please note: We also offer separate customer service focused Parts Advisor and Service Advisor Apprenticeships.
Otherwise known as
- Supervisor
- Shift Supervisor
- Foreperson
- Workshop Chargehand
- Junior Manager
- Direct Line Manager
- First Line Manager
Frequent Questions
This apprenticeship will be assessed using a variety of methods, including:
- Initial discussion on role
- Professional discussions to confirm written work authenticity
- At least two workplace observations (e.g. one-to-one and group meeting)
- Witness statements from colleagues above and below
- Examination of workplace evidence
- Professional discussions to close off units
- Digital assessments with an e-portfolio
Transport Training Services has an impressive training centre including modern conference facilities; a variety of fully equipped training rooms and computer suites; a vehicle manoeuvring area; vehicle maintenance workshops and a vehicle body repair workshop which houses a paint booth and paint mixing facility.
Take the Virtual Tour:
TTS is consistently praised for its support of its apprentices. We have a dedicated Careers Development Officer to provide ongoing pastoral care to ensure you are developing well and integrating successfully into your workplace, and to provide you with regular feedback on your progress.
Your Careers Development Officer is also the link between you and your employer and is there to make sure any issues, on either side, are resolved quickly.
Proof of the quality of support available is the large number of employers who themselves came through an apprenticeship with TTS and want a similar, quality experience for the staff they employ.
You can find out more about our pastoral care by downloading our Apprentice Pastoral Care Handbook here: Download PDF.
Apprenticeship Application
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TTS offers a wide range of apprenticeships to suit all needs so we are sure to have something to suit you.
Remember we are always here to help so don’t hesitate to get in touch with any question or query.
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